Mojoprint — Full color printing in Japan with native English support

Delivery & Payments

All you need to know about how we ship your items and how you can pay for them

Delivery

Orders are delivered across Japan using third party delivery companies. Most packages are delivered by Sagawa Kyubin, but we also use Kuroneko Yamato and Seino Express in certain circumstances. You may also pick up your order in person at our offices in Osaka.

Delivery charges

A minimum delivery charge of 1,000yen per package will be added to your order total.*

Most packages will fall within the minimum 1,000yen per package category for delivery within Honshu. Okinawa deliveries will be charged a minimum 3,000yen however and Hokkaido deliveries a minimum 2,000yen per package.

For very large or bulky orders however, additional delivery charges may apply. All large-format poster orders for example are delivered rolled in tubes and are charged at a minimum of 2,000yen, regardless of delivery area. The delivery costs will be confirmed with you once we receive your order.

*You may also come and pick up your order in person from our Osaka office.

Packaging

Your order will be first wrapped in protective brown paper or shrink-wrapped and then sealed in plain, cardboard boxes. The number of boxes required to package your order will depend on the size and volume of the product(s) ordered.

Pick up your order in person

You are welcome to come and collect your printed order in person from our office in Osaka. Please call before hand to confirm your order is indeed available for pick-up to avoid disappointment. Orders with a same-day turnaround however will not be ready for collection within office hours. Payment must be made in advance either by bank transfer or online PayPal/credit card before receipt of goods can be made.

Note: Please be aware that printed goods can be a lot heavier than anticipated, so please plan ahead and either bring a car or sturdy bag.

Delivery schedule and tracking

Delivery schedule

Delivery time is a minimum of 1 day after leaving the production hub. For delivery to Okinawa, Hokkaido or other far-flung locations, an additional 1-3 days is usually required. Please see individual products for further details or check out our delivery schedule map of Japan to see how your location affects the number of days required for delivery.

Requesting a time of day for delivery

Due to the late hour that packages leave the production hub, we are unable to request AM deliveries. Other time periods (12 noon-2pm, 2-4pm, 4-8pm, 6-9pm) we are able to request however but please note that it is only a request and as such, no promise or guarantee can be made. Many factors both foreseen and otherwise can prevent your package from arriving during the time-slot requested and, although the delivery company will do its best, there are no guarantees. Particularly during the peak seasons of Golden Week and New Year, specified times cannot be honoured. Mojoprint cannot be held responsible if your package does not arrive within the times requested and appreciate your understanding on this matter.

Tracking your order

When we ship your order it is given a unique tracking number, enabling you to track the progress of your delivery via the various third-party courier websites. Package numbers and courier details will be provided to you as part of our final confirmation email.

Payment options

During checkout, you will be prompted to select your preferred payment method from the following options:

Cash-on-delivery

Pay at your door in cash, using Sagawa's e-Collect cash-on-delivery service. Payment must be made to the delivery driver upon receipt of goods. Payment is accepted only as cash. If you wish to use a credit card, please see PayPal or Stripe payments below.

*For orders exceeding 100,000yen in total however payment must be made in advance by pre-paid bank transfer or online with a credit card via PayPal or Stripe (see below).

Credit Card (Stripe)

Pay online with your credit card using the hassle-free Stripe payment gateway. Once we can confirm your data is print-ready, we will issue an invoice by email for the full amount, including delivery. After confirmation of payment, the turnaround for your item will be calculated and production can begin.

Note: Production on your order cannot commence until we have confirmed your payment.

PayPal

Pay online via PayPal using either your credit card or your PayPal balance. You do not need a PayPal account in order to pay by credit card. Once we can confirm your data is print-ready, we will issue an invoice by email for the full amount, including delivery. After confirmation of payment, the turnaround for your item will be calculated and production can begin.

Note: Production on your order cannot commence until we have confirmed your payment.

Bank transfer

Pay offline via (pre-paid) domestic bank transfer. We will send you an invoice for the full amount once we can confirm your data is print-ready. After confirmation of the transfer, the turnaround for your item will be calculated and production can begin. The transfer fee must be borne by the remitter.

Note: Production on your order cannot commence until we have confirmed the transfer. You may be asked to send us a copy of the transfer receipt to expedite the confirmation process for time sensitive orders.

International bank transfer

For international clients that are unable to pay via PayPal or Stripe, we also accept payment via (pre-paid) international bank transfer as a last resort. There are two ways to do this:

Method 1: International Remittance We will send you an invoice by email for the full amount including delivery once we can confirm your data is print-ready. We charge an additional international transfer fee of ¥7,000 to cover the fees incurred on both ends of the transaction. When remitting the transfer, please charge all fees to us. After confirmation of the transfer (usually within 3-5 working days), the turnaround for your item will be calculated and production can begin.

Method 2: TransferWise Use the online bank transfer service TransferWise. We will issue an invoice via TransferWise by email for the full amount including delivery once we can confirm your data is print-ready. Simply follow the instructions to remit the payment to us. Since TransferWise uses local banks to fulfill the final part of the transaction, we do not need to charge any additional fees. After confirmation of the transfer (usually within 2-4 working days), the turnaround for your item will be calculated and production can begin.

Note: Production on your order cannot commence until we have confirmed the transfer.

Receipts

Cash-on-delivery receipts

The delivery company driver will provide a customer copy of the delivery label once the goods have been paid for. If the label used on your package is the printed sticker type, your receipt will be one removable part of this and remain attached to the package. If it is a hand-written type, the receipt will be handed to you by the driver. In both cases this receipt is a legal and official receipt that is recognized and accepted by the Tax Bureau.

Should you require a cash receipt issued by Mojoprint, please send us this cash-on-delivery receipt and we will happily exchange it. We are unable to make a new receipt without it as it would result in the issue of multiple receipts for the same goods.

Please note: We are unable to change the payee name from what is written on the cash-on-delivery receipt, so please be sure to enter the official company name and address at the time of order. The receipt amount must also match the cash-on-delivery receipt total.

Bank transfer receipts

When making a payment by bank transfer, the transfer receipt you are issued with (or presented with on-screen for online transactions) is a legally recognized receipt and is accepted by the Tax Bureau.

Should you require a receipt issued by Mojoprint however, please send us this transfer receipt and we will happily exchange it. We are unable to make a new receipt without it as it would result in the issue of multiple receipts for the same goods.

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